"No Old Flannel!" Mary would say that IT Support Companies were hiding behind techno-babble and TLA's (Three Letter Acronyms). I think she would be right. IT Support Companies need to explain computer technology in a way that business people can understand. For most businesses computers are not an end in themselves - just a means to an end.

The Plan should also come with at least a toll free tech support line [NOT a sales or "customer service" line] & ticketed email support; I also recommend chat support for those questions on the go, although it's not a requirement.



I learned this from Lisa Sasevich who taught me so much about selling authentically. Selling is scary - it forces you to really step out of your comfort zone. The fact is that when you're out there and people are learning from you and enjoying you, some are going to want more of you - be managed it services or products you have to offer. You can "sell" more effortlessly when you make it easy for them to see and take the next step.

Remote Desktop Help tech support I.T Session Manager is a service that very few people ever use. It controls a program called Remote Desktop. If you do log in to your computer from other computers, and do not care to log into anyone else's computer, feel free to get rid of this.

Before you Managed I.T support uttah make any changes to your PC make sure you save your computer's current settings in System Restore. If you do not know how to do this, or cannot figure it out, then you may not be advanced enough to be able to optimize your computer services, although both tasks should be very easy.

An anytime guarantee means that you can get back the money you paid for any unused hosting time - NOT the full price you paid [all hosts require at least one year up front]; these guarantees are usually coupled with a 30 day full price money back guarantee.

I was so fascinated with their service that I took the annual subscription of the company, which includes support for Microsoft software. Now, I fell totally relieved as I can access their support via the remote Internet connection from anywhere. I don't need to go to any repair shop or call any technicians and keep waiting for my turn. Besides, I don't need to worry about my peripherals such as printers and scanners as these too are covered under the same subscription.